Starting today, you can cancel won or purchased tickets via your Premium Bandai My Page.

■ Cancellation Period

From time of winning/purchase until 11:59 PM 14 days prior to the event date

(Example)

Tickets for January 31st entry ⇒ Cancellations possible until January 17th at 23:59

■ Important Notes

・Partial cancellations (e.g., only the purchaser or only companions) are not possible.

・Cancelled tickets become available for purchase by other customers.

※ It may take some time for this to reflect on the site.

・Please note that cancellations and refunds are not possible after the cancellation period has passed.

・For details, please check here.